Privacy policy

PRIVACY POLICY

Last Updated: February 13, 2026

Welcome to Thompson & Gray. We provide this website, along with all related services, features, and products (collectively, the “Services”), to offer a secure and reliable shopping experience.

This Privacy Policy explains how we collect, use, and share your personal information when you interact with our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means any data that can identify you directly or indirectly. This does not include anonymized or aggregated data.

Depending on your interaction with our Services, we may collect:

Account & Contact Information

  • Name, billing and shipping address
  • Email address and phone number

Payment & Order Information

  • Payment details (processed securely via third-party providers)
  • Order history, purchases, and returns

Account & Security Information

  • Login credentials, account preferences

Device & Usage Information

  • IP address, browser type, device information
  • Pages visited, time spent, and interaction data
  • Cookies and similar tracking technologies

Communication Information

  • Messages sent through customer support or email

2. How We Collect Information

We may collect personal information:

  • Directly from you (e.g., when placing an order or contacting support)
  • Automatically through cookies and tracking technologies
  • From service providers (e.g., payment processors, hosting providers)
  • From third-party partners for analytics and advertising, where permitted

3. How We Use Your Information

We use your information for the following purposes:

Service Operation & Order Fulfillment

  • Process payments, orders, shipping, returns, and exchanges
  • Maintain and improve website functionality

Customer Experience

  • Personalize content and product recommendations

Marketing & Advertising

  • Send promotional emails and updates (you may unsubscribe at any time)
  • Display relevant advertisements based on your interactions

Security & Fraud Prevention

  • Detect and prevent unauthorized or suspicious activity

Customer Support

  • Respond to inquiries and resolve issues

Legal & Compliance

  • Comply with applicable laws and enforce our policies

4. Sharing of Information

We only share personal information when necessary to operate our business:

  • With service providers (e.g., payment processors, shipping partners, analytics tools)
  • With Shopify, our eCommerce platform provider
  • With advertising and marketing partners, where legally permitted
  • When required by law or legal process
  • In connection with business transfers (e.g., merger, acquisition)

We do not sell personal information in a misleading or deceptive manner.

5. Shopify Platform

Our store is hosted on Shopify. Shopify may process and store your data to support our Services.

For more details, please review Shopify’s Privacy Policy.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

7. Children’s Privacy

Our Services are not intended for individuals under the age of majority. We do not knowingly collect personal information from children.

8. Data Security & Retention

We implement reasonable safeguards to protect your information. However, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary to:

  • Provide our Services
  • Fulfill transactions
  • Comply with legal obligations
  • Resolve disputes

9. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data
  • Request data portability
  • Opt out of marketing communications
  • Opt out of targeted advertising (where applicable)

To exercise your rights, please contact us using the details below. Verification may be required.

10. International Data Transfers

Your information may be processed outside your country of residence.

Where required, we use appropriate safeguards (such as Standard Contractual Clauses) to ensure data protection compliance.

11. Policy Updates

We may update this Privacy Policy periodically. Any changes will be reflected by updating the date above.

12. Contact Information

For any privacy-related questions or requests:

📩 support@thompson-gray.com
📞 +1 (307) 620-8139